1. General approach
This policy explains the usual cancellation and refund position for Shruti Turner services. Service-specific terms shown in a proposal, booking page or event information also form part of your agreement.
Nothing in this policy limits your statutory consumer rights.
2. Personal training and coaching
Any initial commitment, notice period, session rescheduling window and expiry date will be confirmed before you agree to proceed.
Once personalised planning, review or coaching work has begun, charges already earned for work delivered are normally non-refundable. If a booked session is cancelled late or missed, it may be treated as used where the agreed service terms say so.
3. Workshops and events
Cancellation and transfer deadlines are shown with the event information. Where a place can be transferred, please contact Shruti before arranging for another person to attend. The replacement attendee must meet any relevant health, eligibility or booking requirements.
If Shruti Turner cancels an event, payments made directly for the cancelled service will be refunded or otherwise dealt with in accordance with the event terms and your statutory rights.
Travel and other arrangements booked independently are separate from your booking. Flights, trains, taxis, fuel, parking, additional accommodation and other travel expenses are not reimbursed if an event is cancelled, except where the law requires otherwise.
4. Retreats
Unless different terms are clearly shown for a particular retreat, the following standard cancellation charges apply if you cancel:
- More than 95 days before the retreat starts: 25% of the total booking price
- 95 to 57 days before the retreat starts: 50% of the total booking price
- 56 to 29 days before the retreat starts: 75% of the total booking price
- 28 days or fewer before the retreat starts: 100% of the total booking price
Any deposit paid forms part of the relevant cancellation charge. Where a retreat deposit is described as non-refundable, this means it will normally be retained if you choose to cancel, subject to your statutory rights.
The balance payment deadline will be shown on the retreat booking page and in your booking confirmation. If an outstanding balance is not paid by the due date, the booking may be cancelled and the applicable cancellation charge may be applied.
Please contact Shruti before arranging for another person to take your place. Where a transfer is permitted, the replacement guest must meet the relevant booking requirements. Any charge for an agreed transfer will be limited to reasonable costs incurred in making the change.
If Shruti Turner cancels a retreat and cannot provide the retreat you booked, payments made directly to Shruti Turner for that retreat will be refunded in accordance with your statutory rights.
Travel and other arrangements booked independently are your responsibility and do not form part of the retreat booking. Flights, trains, taxis, fuel, parking, additional accommodation and other travel expenses are not reimbursed if a retreat is cancelled, except where the law requires otherwise.
Arriving late or choosing to leave early does not normally result in a refund or reduction in the retreat price.
Travel insurance is strongly recommended.
5. Digital resources
Where you request immediate access to digital content during a statutory cancellation period, you may be asked to acknowledge that the cancellation right can be lost once supply begins, as permitted by consumer law.
6. Illness, health changes and fluctuating capacity
Please contact Shruti as early as possible if illness, injury, a change in health or fluctuating capacity affects participation.
Where practical, Shruti may offer an adaptation, reschedule, credit or pause for some services, depending on the service, notice given, work already completed and unrecoverable costs.
For retreats and events, the published cancellation terms continue to apply if you are unable to attend because of illness, injury or a change in personal circumstances, unless your statutory rights or the event-specific terms provide otherwise. Suitable travel insurance is recommended for this reason.
7. How refunds are paid
Approved refunds are normally returned to the original payment method. Processing times depend on the payment provider and bank. Transaction or currency-conversion differences outside our control may not be recoverable.
8. Contact
To discuss a cancellation, email shruti@shrutiturner.co.uk with the service, booking details and relevant dates.